Personal Data Protection Policy

Our company MARKAKIS I&A L.P. is based in Greece (VAT No. 999484611 / HERAKLION Tax Office) (hereinafter "Company").

This Personal Data Protection Policy (hereinafter referred to as the "Data Policy" or "PDPP") has been established by our company in order to inform you about our Company's policy regarding personal data provided by you.

In our company we fully respect our customers. The protection of their privacy is our priority and therefore we are responsible for it.

Aiming to ensure the maximum protection of our customers' personal data, we consider it our duty to inform you of both our practices and the options and rights you have regarding the collection and processing of your personal data so that you can exercise your legal rights.

OUR PRINCIPLES AND VALUES

We fully respect our customers and protecting their privacy is priority for our company.

We manage your personal data in full transparency.

We collect and process your data only for lawful, legitimate, clear and predetermined purposes.

We manage all our customers' information as confidential, applying every necessary and organizational means to protect them.

We do not disclose or transfer your personal data to third parties without your consent, unless permitted by law or by a contractual relationship between us.

We fully comply with the current legislation and fulfill our obligations arising from it.

WHICH PERSONAL DATA WE COLLECT

The types of personal data we collect from you depend on the products or services you choose. In particular, in the context of fulfilling the current transaction through an electronic platform, we collect the following personal data:

Your personal information (eg. your first and last name and VAT number or other identification information).

Your contact details (eg. phone number, address, email address and fax number)

HOW WE COLLECT YOUR PERSONAL DATA

When you fill in the electronic form on the Eshop (https://www.markakis.gr/) to proceed with your order and the purchase of a product.

When you contact one of our partners by phone to proceed with your order and purchase of a product.

When you contact us to create or manage your registration on our website.

HOW WE USE THE INFORMATION YOU PROVIDE US

In particular, your personal data may be collected and processed by our Company for the following purposes, which are deemed necessary for the execution of the contractual relationship between ourselves:

To issue and send the purchase invoice.
To obtain the guarantee for the products and services you buy, based on the defined terms in the transaction between us.
To notify you of significant changes or developments regarding your online order until it is completed.
To notify you of any new products, offers and items placed in the shopping cart.
For your communication with us, via e-mail, fax, telephone, or other means, for any issue that arises in the context of the execution of the contractual relationship between us and until its completion, upon receipt of our product, such as questions, complaints or returns regarding our products and services.
To search for any changes, cancellations or returns in case of problematic transactions.
To defend our rights before all Courts and Authorities, as well as to comply with court decisions or provisions of law, directives, rules and circulars.

PROCESSING OF PERSONAL DATA

The processing of personal data is in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), of any specific national and European legislation for certain domains, of the current Greek legislation for the protection of personal data, as well as the protection of privacy and personal data in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Hellenic Data Protection Authority (HDPA).

Information from social network webpages / What to do when connecting to our company's social network pages:

We offer you the opportunity to connect through your Facebook account, in the online store of our Company. This way, you can quickly subscribe to the newsletter and complete your order, without having to memorize passwords
Collation of email accounts or newsletter details in lotteries and contests
We offer you the opportunity to participate in specific draws and contests through social media applications or when organizing events. If we cannot use your data you cannot participate or win!
In addition and if you strongly wish to do so according to the consent list that accompanies this Statement, our company may process your data to promote our products and services via SMS, telephone, email, fax, mail, social media networks and / or any other appropriate communication means.

RECIPIENTS OF DATA AND PURPOSE OF TRANSMISSION

In order to achieve our purposes mentioned in "HOW WE USE THE INFORMATION YOU PROVIDE US" field, we may transfer, disclose, access your personal data or share it with third parties providing they are not subject to any unlawful processing other than the purpose of the transmission.

In this case, third parties may be:

Partners and subcontractors providing data hosting services or supporting our online store.
Companies that work with us to complete your order and make our transaction successful, such as courier companies
Public Services and Organizations, Legal Entities of Public Law, Legal Entities of Private Law, judicial authorities, regulatory bodies and organizations, regardless of jurisdiction or degree, if required by law, court decision, regulation, directive, order, opinion, circular etc.

HOW WE ENSURE PERSONAL DATA PROTECTION

In order to ensure proper use and integrity regarding personal data as well as to prevent unauthorized or accidental access for their processing, deletion, alteration or other use, our company has specific internal compliance policies. The company also takes all the appropriate organizational, technical, natural, electronic and procedural security measures, as well as applies technological standards, in accordance with applicable laws and regulations.

PERIOD THAT WE STORE PERSONAL DATA

We retain your personal data for as long as the purposes of which they were collected continue, for example until the completion of your purchase. We retain your information for as long as you have your account on our website.

If it is reasonably necessary or required for the return policy and fraud prevention, we may retain some of your information where required, even after your purchases and orders have been completed and at least until your account is deactivated on our website.

This information is then deleted from our archives and our system, in accordance with our company’ s policy, and provided that it is no longer required in order to fulfill the purposes we have described above, to satisfy legal, tax or accounting requirements or to defend our rights before any competent Court or Authority.

WHAT ARE YOUR RIGHTS

Our customers have the right to request and receive access, information as well as a copy of the personal data we collect and process. In particular the customers have the right:

To be informed of how their personal information is used
To access their personal information that we have
To request the correction of inaccurate personal information
To request the deletion of their data or pause of processing or collecting it, in certain cases
To stop sending emails or SMS and newsletters, and to withdraw at any time their consent to any other procedure based on their consent
To request transfer of information to themselves or to another service provider
To complain to their Data Protection Regulator - in Greece, to the Hellenic Data Protection Authority http://www.dpa.gr/.

If you would like a copy of your personal data (in full or part of), please find our contact details in the field "How to contact us".

In any case, we want to ensure the accuracy of your personal data. Therefore, in case any of your personal data is inaccurate or incomplete, do not hesitate to ask us for their correction or completion.

In addition, we would like to inform you that you have the right to request the deletion of your personal data if (a) they are no longer necessary for our electronic transaction, (b) they have been processed illegally and beyond the purposes as described in detail herein and (c) are required by law.

You also have the right to revoke (in full or part of) your consent to the collection and processing of your personal data by our company. In this case you should keep in mind that any revocation of your consent may result in the non-completion of our online transaction. In any case, you have the right to appeal to the Personal Data Protection Authority if you consider that you are affected by the processing of your personal data.

We will report any unlawful breach of this website or the database of any third party data processor to anyone directly interested as well as to the authorities within 72 hours of the breach, provided that it is clear that the personal data stored in recognizable form, have been stolen.

HOW TO CONTACT US

We always want to hear from our customers (especially if you feel we have neglected you or could better serve you).

In case:

You have questions or comments about this notification / update
You would like us to stop using your information
You want to exercise your rights as described above or have a complaint

Please do not hesitate to contact our Customer Service team, who will be happy to answer any questions you may have and to provide more information or clarification regarding our company's personal data protection policy. You can contact us by e-mail at info@markakis.gr or by letter to the following address:

33 Kalokairinou Ave.,

P.C. 71201, Heraklion, Crete

We may change this page from time to time to better respond to your needs and let you know how we process your data.

If we make any significant changes, we will announce it on our website or to other means of communication, such as email, so that you can check the changes before continuing to use the webpage.